VoC Agent DocsBuilding Voice of the Customer Agents

Modeled after Ramp's approach — 8 days of research in 8 minutes

Ramp Case Study

How Ramp built a composite VoC system with parallel AI agents, shipping 500+ features with 25 PMs at 32x ROI.

Parallel agent patterns, map-reduce synthesis, week-by-week playbook, and full prompt templates.

Gong API reference, Salesforce bidirectional sync, and a taxonomy of 15+ feedback channels.

Build vs. buy analysis across 5 platforms, plus PII handling, consent, and GDPR/SOC 2 requirements.

Ready-to-use prompt templates for source agents, coordinator synthesis, and product spec generation.

How this maps to MFS tools — Fathom, GHL, Skool — with a phased implementation plan.